Returns & Exchanges
Indigolind is happy to refund or exchange any product returned within 14 days of purchase if it is subject to the condition that the product is returned in its original state (in original packaging), must be in an unused condition and include all labels. When
purchasing the product, the limitation of 14 days starts from the moment the product has been handed over to the Customer.
Before exchanging or returning a product, the Customer must notice Indigolind via e- mail: [email protected]. Indigolind will then notify the Customer with further information and instructions.
The e-mail should contain the following information:
- Customer´s full name
- Order number
- Name and size of the product
- The reason for return or exchange
Return via SmartPost parcel machine
If the parcel arrives at a blue parcel locker, it can be returned within 14 days free of charge through Smartpost’s blue parcel lockers anywhere in Estonia with the same door code that was used to receive the parcel.
If you wish, you can also return the parcel from a white SmartPost parcel locker, in which case the return must be executed through the my.smartpost.ee self-service using the parcel’s barcode.
Otherwise, the return location is Merimetsa Selver SmartPost parcel machine in Tallinn and the recipient number is 5035125.
The direct costs of returning the Goods shall be borne by the Customer, unless otherwise agreed between Indigolind and the Customer.
Important information
- For the Aura dress, the shoulder straps must be untied before putting it in the box!
- Please include information into the package: Name of the returnee and whether it is an exchange or return. If it is an exchange, please leave a written note stating which color and size of dress you would like to receive.
Refunds
Once a Customer return is received and inspected the money will be refunded as soon as possible but no later than within 14 days. The money will be refunded to the same bank account it was paid from.
Exchanges
Exchanges will be made as soon as possible if the product is available in stock. If the product is not in stock, production time must be considered. If you have any questions, please contact us [email protected].
Tagastamine ja vahetamine
Indigolind on valmis hüvitama või vahetama toote, mis tagastatakse 14 päeva jooksul alates ostu kättesaamisest, tingimusel, et toode tagastatakse originaalses seisukorras (originaalpakendis), kasutamata ja koos kõigi etikettidega. 14-päevane periood algab
hetkest, mil toode on kliendile üle antud.
Enne toote tagastamist või vahetamist peab Klient teavitama Indigolindi e-posti teel: [email protected]. Indigolind saadab seejärel täiendava info ja juhised.
E-kiri peab sisaldama järgmist teavet:
- Kliendi täisnimi
- Tellimuse number
- Toote nimi ja suurus
- Tagastamise või vahetamise põhjus
Tagastamine SmartPosti pakiautomaadi kaudu
Kui pakk on saabunud sinisesse pakiautomaati, saab selle 14 päeva jooksul tasuta tagastada läbi SmartPosti siniste pakiautomaatide Eestis, kasutades sama uksekoodi, millega pakk kätte saadi.
Soovi korral võib paki tagastada ka SmartPosti valgest pakiautomaadist, kuid sel juhul tuleb tagastus vormistada iseteeninduses aadressil my.smartpost.ee, kasutades paki triipkoodi.
Muul juhul on tagastuse asukohaks Merimetsa Selveri SmartPosti pakiautomaat Tallinnas ja saaja telefoninumber on 5035125.
Kauba tagastamise kulud katab Klient, kui Indigolind ja Klient ei ole teisiti kokku leppinud.
Oluline teave
- Aura kleidi puhul tuleb õlapaelad enne karpi panemist lahti siduda!
- Palun lisage pakki info tagastaja nime kohta ning märkige, kas tegemist on vahetuse või tagastusega. Vahetuse korral lisage märkus, millist värvi ja suurust kleiti soovite saada.
Hüvitamine
Kui tagastus on kätte saadud ja üle vaadatud, hüvitatakse summa võimalikult kiiresti, kuid mitte hiljem kui 14 päeva jooksul. Raha kantakse samale pangakontole, millelt makse tehti.
Vahetamine
Vahetused teostatakse võimalikult kiiresti, kui toode on laos saadaval. Kui toodet laos ei ole, tuleb arvestada tootmisajaga.
Küsimuste korral võtke palun ühendust: [email protected].